Shipping policy

Order Processing & Dispatch

We process and dispatch all orders within 2–3 business days once payment is confirmed, minimizing waiting periods to ensure customers receive their fresh goods in a timely manner.

International Shipping & Delivery Time

Our standard international delivery usually takes 7–13 days for arrival. The overall delivery timeframe may vary based on different shipping destinations and local logistics conditions. You can choose the rush shipping option at checkout to enjoy expedited delivery services.

Shipping Cost Calculation & Transparency

Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost will be fully displayed at checkout before payment, with zero hidden fees applied to all orders.

Customs Duties & Import Taxes

International shipments may be subject to customs duties or import taxes determined by local customs authorities. All such fees and charges are the sole responsibility of the order recipient. We recommend checking your local fresh product import regulations before placing orders to avoid unexpected extra costs.

Packaging & Shipping Protection

We use premium high-strength, shockproof and insulated packaging materials specially designed for fresh items, ensuring goods stay safe and well-preserved during transit.
For high-value orders, optional shipping insurance is available at checkout, providing reliable shipment protection and extra peace of mind.

Delivery Inspection & After-Sales Service

Please carefully inspect the outer packaging upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the package, and contact our support team immediately.
If any product defects or quality issues are discovered after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.

Customer Support

If you have any questions about shipping arrangements, customs rules or delivery procedures, our professional customer support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@conntech.shop or phone: +64 27 836 5021.
Thank you for choosing CONNOR HAYES! We continually optimize our logistics system to deliver a faster, safer and worry-free shopping experience for all customers.